Privacy Policy

Operating Hours
Office
Monday to Friday        9am – 5pm (EST)
Saturday and Sunday  CLOSED
Warehouse
Monday to Friday        9am – 5pm (EST)
Saturday and Sunday  CLOSED
Both Office and Warehouse will be closed on all major holidays subject to the province of Ontario.
Mailing Address
P.O. Box 161
Don Mills, Ontario
M3C 2K6
Shipping Address
19 Waterman Ave. Shipping Doors# 8, 9, 10
M4B 1Y2

Ordering Policy
Orders that are placed must be sent by fax to 416-449-4794 or submitted on the online portal implemented by ITRADE NETWORK (EDI)
Your PO will be confirmed within 24hrs unless the submission of the PO is after our operating hours. If so, your PO will be confirmed within 24hrs starting from 9am of the next business day.
Required lead times are needed in order to fill your order. Lead times given to each customer are based on business days and do not include weekends or holidays. Please ensure you place your orders accordingly. If you are unsure about your lead time please contact our office.
“Add on items” to any order must be submitted to GalliGreen at least one full business day before scheduled shipping in order to be included on your shipment. Add on orders cannot be large in case count.  If the add on item order is too large it will be subject to proper lead times.

Pick up Customer
If you are a customer who picks up orders from our location the following applies:
All pick ups must be schedule for the pick up date confirmed on your PO.  If a carrier arrives on a day before the date on the PO it will be turned away at no expense to GalliGreen.  It is the responsibility of the customer to know how many trucks/containers are needed to ship any order. Tie Hi information is given for all our products. If for any reason you do not have this information, please contact GalliGreen immediately.
IMPORTANT:  Please note that all liability of your order is transferred to your carrier at the point your carrier is released from our dock. The driver of the carrier signs off on receiving undamaged product properly prepared for shipping.  GalliGreen is not responsible for the condition of the shipment for any reason after.  Any disputes must be taken up with your carrier.
Our warehouse procedure includes a triple check to verify proper case count of your order. In the event any substantial amount of product is missing from your order, please enquire from your carrier. Packing Slips are provided on all orders. Each Pallet is also detailed and numbered.  These resources can be used to verify the correct amount of pallets delivered as well to verify what products are on each palette.
It is the responsibility of the customer to track the location of its container or truck. GalliGreen will provide only the date and time in which any order has left our dock. If the shipment is currently at our dock we will inform on the status of the shipment.

Return Policy
Returns may only be granted if the case has not been altered, opened and/or damaged.  All returns must be authorized by one of our representatives before being retuned.
All returns are subject to a 20% restocking fee based on the total cost of the items being returned effective July 10, 2009
Please issue an invoice to GalliGreen for refund on returned items. Returns cannot be debited.  Product must first be received by our warehouse to confirm quantity. A check will then be issued for the return, minus the restocking fee.
The customer is responsible for the cost of shipping on all returns.

Payments
Terms of payment are 2% 15 net 30 commencing from the date of delivery to your warehouse confirmed by POD.

If you have any questions, please feel free to contact us.